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Legal · Refund Policy · Version 2.2

Refunds, reschedules, weather wildcards.

Four tiers, four products, one wildcard — the weather. Tiers work the same across all cruises; inside-48-hour reschedules are handled case-by-case via support and based on the boat type. Weather cancellations are always 100% refund, regardless of window.

Effective
1 Jan 2026
Last reviewed
15 Mar 2026
Version
2.2
Processing
≤ 5 business days
The four windows

Hours before departure pick the tier.

Measured in Istanbul local time. Weather cancellations override all tiers with a 100% refund.

72 + hours before
100%
Full refund

Any reason. Boat inventory returns, host contract not yet triggered.

24 – 72 hours
50%
Partial refund

Half back. Alternatively, full-amount reschedule handled case-by-case via support.

0 – 24 hours
0%
12-month credit

No cash refund. 100% credit across any Istanbul Tourist Information booking.

After departure
—
No refund

Boat sailed, host paid, meal prepped. An unused seat cannot be reversed.

01

What this policy covers.

Every cruise ticket and add-on sold on bosphorus-tour.com — Regular, Sunset, Dinner, Private Yacht, and any add-on.

Not covered: tickets sold at the pier, by third-party resellers, or directly by boat operators. Those are governed by their own terms.

EU 14-day cooling-off does not apply to timed leisure services (legal carve-out, not our choice). Our tiers are more generous than the directive requires.

02

How to request.

Four steps.

Step 01Find your booking

Reference: BO- + six characters, in the confirmation email.

Step 02Check the window

Hours between now and departure = tier.

Step 03Submit

Reply to confirmation with "refund request" in the subject.

Step 04Confirm

Human review within 8 business hours.

03

What is and what isn't refundable.

✓Refundable
  • Ticket + add-ons within window tiers.
  • Full amount on weather cancellation, any time.
  • Full amount if the captain cuts a cruise short (proportional, based on minutes sailed).
  • Full amount if no confirmation email within 60 minutes.
  • Duplicate charges — same-day processing.
  • Dinner meal component if dietary request cannot be accommodated (we notify 48 hours before).
×Not refundable
  • No-shows (boat leaves on time).
  • Transport, hotel, onward travel.
  • Foreign-exchange margin.
  • Third-party tickets from resellers.
  • Admin fees (reschedule inside 48 hours).
  • Items lost or damaged onboard (boat operator's liability).
04

Reschedule fees.

Fees scale with the coordination cost of the cruise:

Regular / Sunset — free over 48 hours; inside 48 hours handled case-by-case via support.

Dinner — free over 48 hours; inside 48 hours handled case-by-case via support (meal prep committed per guest).

Private Yacht — free over 72 hours; inside 72 hours handled case-by-case via support (crew booked exclusively).

New date within six months of original. No cap on the number of reschedules provided each respects the window.

05

Weather cancellations.

The captain makes the call, always. Beaufort 7+ wind, visibility under 500m, storm warning from Meteoroloji — these are the thresholds.

Notification by SMS and email no later than 4 hours before departure. You choose: 100% refund or free reschedule to any date in the next six months. The tiered rules don't apply to weather cancellations.

Partial cruises (we sail, conditions force early return): proportional refund based on the ratio of minutes sailed to the planned duration. E.g. a 90-minute cruise cut at minute 30 = 66% refund.

06

Note on chargebacks.

Chargebacks work but take 30-90 days. Our direct refund is 5 business days. Unjustified chargebacks (completed cruise then disputed) result in evidence submission and potential reinstatement plus a dispute fee. Talk to us first.

07

Processing timeline.

0 – 8 hours

Human review. Support reads the request, confirms window, amount, approves.

8 – 24 hours

Stripe submission. Refund to Stripe's API; status moves to processing.

1 – 3 business days

Stripe settles. Amount deducted, forwarded to card network.

3 – 5 business days

Your bank posts. Variable. EU banks fast, US slower, prepaid slowest.

Day 10+

Still missing? Email support, we send Stripe receipt with ARN.